Our Department

Sales:
To order by phone: 800-822-7836 Monday-Friday 9-5 (ET)

Customers outside the U.S. or its territories: 302-475-7300

To send a fax anytime:
302-475-8644

Email: info@designerstencils.com
Support:
Toll Free:800-822-7836

Frequently Asked Questions

Ordering & Payment Questions

 


1. How do I log in and submit payment for an invoice?
In order to keep your payment information secure, we DO NOT retain credit card numbers. Therefore, if you have a balance due for additional items or shipping charges, you will need to log in to your account to remit payment.

On our home page, click:
ACCOUNT
Enter the Email and Password associated with your account and click SIGN IN
Click VIEW ORDER for the most recent order
Click PAY NOW under Balance Due in the right hand column
Submit credit card information, etc.

 

2. My credit card charges me fees for each transaction. How can I pay one time for my products and shipping charges?
Put all the items you would like into your shopping cart. Make sure you have created an account with your email and that you have included your shipping address. Email us and ask us to close out your order. We will then email you with the costs for your shipping options. Once you have selected a shipping method, we will ask you to log  in and submit payment for your order. (See above question)

 

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Shipping Questions


1. How long will it take to ship my order?
Most orders, including size changes but not custom orders, are filled within 1-3 business days. Our preferred method of shipment is via Postal Priority Mail and these shipments are sent out Monday-Friday. Shipping in the continental U.S. is generally 2-3 days, but not guaranteed. For heavier or specified shipments, we use UPS which picks up daily Monday-Friday.

2. Where do you ship?
We ship stencils to most countries in the world. After you place an order from a country outside of the USA, we will email you the cost of several shipping options. Once you tell us which shipping method you would prefer, we will charge your credit card or send a Paypal request for the shipping charges. Please note that this does not include any Customs Charges that may be incurred when you receive the delivery.

3. What are your shipping charges?
For regular shipping within the United States we ship via USPS Priority Mail for $6.95. You have the option to upgrade to UPS Ground Shipping for $12. We may contact you if your order exceeds this amount and you can determine whether to fulfill the order or cancel it.

Usually USPS Priority Mail arrives in 2-3 business days - BUT IT IS NOT GUARANTEED. If you need to make sure you receive your package within a certain timeframe, opt for UPS which generally will arrive in 1-5 business days. You may also call us at 800-822-7836 after placing your order and ask to upgrade to expedited shipping. We are NOT responsible if the shipping carrier does not get your shipment to you on time.

For International Shipping: We will email you with the option of several shipping methods. Please note that this does not include any Customs Charges that may be incurred when you receive the delivery. Rates are based on weight, size and where they are going, but here are averages:

FIRST CLASS INTERNATIONAL: $6 - $20 (Average is $12, but this may take up to a month to some locations)

PRIORITY INTERNATIONAL: $18 - $40 (Average is $29, this may take up to two weeks)

EXPRESS INTERNATIONAL: : $39 - $50 (average = $43, this takes 5-10 business days)
(These rates are for average size orders). Heavy shipments can be considerably more)


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Custom Stencil Questions

1. I want a custom stencil. What do I do now?
The first thing is for you to send us an email explaining what you are looking for. You can send your request to: info@designerstencils.com or custom@designerstencils.com.

There are several things we will want to know so we can quickly respond with a quotation:

            A. Do you want a stencil for paint or for culinary use? For culinary we use a food-grade plastic; for paint we have 5 and 10 mil plastic)

            B. What size would you like the design part of the stencil? You can also tell us the size of the wall, sign, cake or cookie you are decorating and we can help you decide the size of the design.    

            C. How many copies of the stencil will you need?  We offer discounts on the extra copies.

            D. When do you need the stencil? We will have to factor in design time and shipping time. We usually can accommodate tight schedules – but you may have to pay a rush fee.

            E. What type of artwork do you have? Please attach a photo, drawing, etc of what you want. See question below about what type of file is best (EPS, AI or PDF vector).

After we have this information, we will email you a quote. Once you pay for the custom stencil, our artists will design a proof and email that to you for approval. You can make changes at this point, but if there are multiple redesigns we may let you know that additional changes would require more $. When you submit your approval, the stencil will be cut and mailed within 1-2 business days. We hold onto your file, so you can always reorder your stencil or get another size.
 

2. What does a custom stencil cost?
The price of a custom stencil can vary depending on the type of image supplied, the amount of "hands on" drawing we have to do, size and intricacy, and plastic type.

Cookie Size Stencil: Design fees generally run $25-50 and cutting fees are $10 for the first copy and $5 each for extra copies.

Cake Side/Top Stencil: These can vary from $50-$125+ for design and $10-40+ for cutting.

Wall Stencils: These depend on the intricacy of the pattern, size and number of overlays, so their price can be $50-250+.

Lettering Stencils: Usually these will cost $0.50 per inch in height of the letter, plus a $10 set-up fee. We do offer discounts on stencils with lots of text.

3. What type of image do I need to supply for a custom stencil?
The best (and least expensive) type of image is one that is in VECTOR format. Usually this is in the form of a PDF, EPS or AI file. This does not apply to photo image files that are placed in these programs and then saved in that format. The digital file must consist of vector points. We also accept JPEG files, faxes, drawings and photos. For these types of images, we most likely will have to redraw the artwork which will increase the cost of the custom stencil.


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General Wall/Craft Stenciling Questions

1. What type of plastic should I choose for my project?
We have two types of plastic: 5 mil and 10 mil. Generally we suggest the frosted, 5 mil plastic for basic stenciling projects such as: painting a border around a room or creating a mural. The thinness of the plastic allows it to lay flat against your surface and you get a nice crisp edge to your painting. We also recommend that you use spray adhesive on the back of the stencil - it makes it sticky like post-it note paper without messing up your wall, and holds the stencil flat against your surface. You may feel the plastic is thin and flimsy, but it is quite strong and hard to tear. Professional stencilers prefer this as it allows you to get the paint in all the tiny openings and achieve a professional look.

The thicker 10 mil plastic we recommend for larger projects or larger patterns (and ones with larger stencil openings) where you will be repeating the pattern over and over. The thickness of the plastic helps give it some stability. If you need to wash the stencil, then this is easier to work with. Also the 10 mil is perfect for textural applications such as spackling compound and spray paint.

2. How do I clean my stencil?
We recommend that you rinse/clean your stencil before the paint dries hard or at the end of a painting session. Also when you find your stencil openings are getting smaller due to dried paint, it is time to clean your stencil. Usually warm water and soap will do the trick along with gentle scrubbing (be careful not to bend any stencil pieces). For larger stencils and stubborn paint, put it in the bathtub and spray with Krud Kutter Brush Wash or Dawn Power Dissolve and let sit for 30 minutes or longer. The paint should rinse right off!

3. What size brush should I use?
We recommend that you have one brush for each color so that you can complete all your colors/overlays before repositioning the stencil along your wall. Generally ½ inch size works for most all openings but a variety of 3/8-3/4 is good to have. For larger stencils and large openings, you can use a larger 1+ inch pouncing brush or foam roller.

4. My stenciling is messy – what did I do wrong?
The amount of paint on your brush or roller will determine your success. The drier the brush - the better your stenciling. You can always add more paint but you can’t take it away. Put a quarter size drop of acrylic paint on a Styrofoam plate and then dab the brush in it. Next, dab your brush on a paper towel, rotating it to push the paint up into the bristles. Dab it on the back of your hands and if very little paint comes out – then you are ready! Pounce or swirl the brush over the stencil openings. Also make sure our stencil lays flat against your surface – use spray adhesive or masking tape to hold it down.

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General Baking Stenciling Questions

1.    
Why do I need food-grade plastic?
Working with edible products, such as cakes, cookies and breads, you MUST be able to assure your customer that ALL tools that have come into contact with your food product are guaranteed FOOD-GRADE. We go to great lengths (and expense) to make sure that we use ONLY certified food-grade plastic for our culinary stencils.

 2.     How do I hold my stencil on top of my cookie?
Our plastic is a durable, 10 mil thickness that generally doesn’t sag on the edges like other plastic can. Sometimes it is good to free-up both your hands to decorate. Our square Craft/Cookie Stencils fit the Stencil Genie. You can have us cut any of our patterns on this square template for a nominal fee.

Another way to hold it is to use store bought plain magnets. Stack enough to match the height of your cookie (do this on both sides of the cookie). Then use another magnet on top of the plastic “lock it in place.”

One last tip is to flatten your cookies as soon as you remove them from the oven. This assures that you have a flat surface to ice. I just use the flat side of a metal scraper and gently press on top of each cookie.

3.     How do I hold my stencil on the side of my cake?
There are numerous creative ways to hold the stencil flush with the side of your cake. We like to use the Cake Wrap Kit. It has latex-free medical wrap that you clip to one side of your stencil and wrap around the back of the cake and then clip to the other side. This wrap is flexible so that it doesn’t crimp your surface and it is textured so that it doesn’t shift. Other options are to use pins to secure it.

One chef said she liked to set the cake tier on a bigger Styrofoam cake form. Then she would line up her stencil and use dowels pushed down every 3-4 inches to hold the stencil in place. Then she would remove the dowels as she worked her way along the stencil with her dust or icing.

Finally, you can wrap the stencil around a cake pan that is the same size as your tier and hold it flat and in place with a wrap of parchment paper. Put it in the oven at the LOWEST temperature for 10 minutes. When you unwrap it- the stencil will conform to your cake and any little pieces that may have stuck out are now totally flat! (Thanks to Chef Alan Tetreault from Global Sugar Art for this tip!

4.     My stenciling (royal icing or liquid colors) is messy – what did I do wrong?
Generally royal icing can be messy if the icing is too thin. We suggest that you mix it on the thicker side (like marshmallow fluff) and start there. You can thin is down once you get the hang of the consistency that works best for you. If the icing is thick, remember to trowel close to the stencil plastic. I thick layer of icing will have puckered edges when you remove the stencil. Also, pull off the stencil gently to avoid messing up your work.

For liquid colors (dust mixed with lemon extract or liquid food colors, gels), remember to wipe your brush off on a paper towel first to get any excess off. Practice on a paper towel or piece of fondant to get the technique down.

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